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Free delivery from PLN 99
Free delivery from PLN 99
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Statute

TERMS AND CONDITIONS OF PURCHASE IN THE ONLINE STORE
 
 I. Orders

  1. The business of the online store is the sale of footwear
  2. The online store available at www.zetpol.pl is run by "ZETPOL" Paweł Zieliński, Południowa 16, 42-262 Poczesna, NIP 9492193468 correspondence address 42-262 Poczesna ul. Południowa 16 tel/fax tel. 533 502 610 sklep@zetpol.pl
  3. Orders in the online Store are accepted electronically on a completed form
  4. The ordering party is informed about the status of the order by e-mail
  5. In the event that the ordered goods are not in stock, the Ordering Party will be informed about this by phone or e-mail
  6. Prices of products in the online store include VAT
  7. The ordered goods are shipped to Poland

 II. Order fulfillment

  • The goods are shipped within 1 business day from the moment of placing the order (cash on delivery) and 1 business day from the moment of posting the payment (prepayment)
  • If the Customer chooses the payment method by transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.

 III. Forms and deadlines of payment

  1. Available payment methods:

    Credit cards:
    * Visa
    * Visa Electron
    * MasterCard
    * MasterCard Electronic
    * Maestro
  2. Cash on delivery (payment to the courier upon receipt of the shipment)
  3. Standard transfer (payment directly to the seller's account)
             BANK ACCOUNT NUMBER AND TRANSFER DETAILS
            "ZETPOL" Paweł Zieliński, Południowa 16, 42-262 Poczesna, NIP 9492193468
             66 1090 2590 0000 0001 4975 7303
  4. The entity providing online payment services is PayPal and TPay
  5. The seller refunds the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him.

IV. Delivery costs

  1. Parcels with purchased goods are sent by the courier company DPD and Poczta Polska
  2. Shipping cost
                DPD
                  prepayment - PLN 19.99
                Collection in person
    personal collection (prepayment) - at the headquarters of "Zetpol" 42-262 Poczesna ul. Północna 16
    after receiving an e-mail notification that the parcel is ready for collection
  3. For orders above PLN 200, shipping costs are borne by the "ZETPOL" company
  4. Delivery costs apply to one shipment, regardless of the number of pairs in the shipment
  5. Orders can be combined into one shipment. When placing another order, the customer enters the delivery method for one shipment - "personal collection"

 V. Exchange

  1. Exchange of purchased goods (wrong size, model) is possible
  2. Before exchanging, please contact the seller

 VI. Complaints

  1. The Seller undertakes to deliver the goods without defects
  2. Complaints may be submitted electronically to the address sklep@zetpol.pl or in writing to the address 42-262 Poczesna ul. South 16th
  3. The complaint will be resolved within 14 days

 VII. Withdrawal from the contract

  1. A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs specified in Article 33, Article 34(2) and Article 35 of the Act on Consumer Rights. To meet the deadline, it is enough to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted electronically to the address sklep@zetpol.pl or in writing to the address 42-262 Poczesna ul. South 16th
  2. The deadline for withdrawing from the contract begins upon receipt of the product
  3. The buyer bears the direct cost of delivering the shoes to the seller
  4. The consumer is obliged to return the shoes to the seller immediately, but no later than 14 days from the date on which he withdrew from the contract.
  5. The Seller is obliged to immediately, no later than 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, return all payments made by him. However, it may withhold the refund of the payment until it receives the returned goods or until the consumer provides proof of its shipment.

The contract withdrawal form can be downloaded here .

If you want to inform us about withdrawal from the contract , please write to us .

 VIII. Extrajudicial ways of dealing with complaints

  1. The customer has the option of using extrajudicial methods of dealing with complaints and pursuing claims
  2. Detailed information regarding the possibility of the Consumer using out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of consumer ombudsmen, Trade Inspections and the Office of Competition and Consumer Protection

 IX. Final Provisions

  1. In order to improve cooperation, please complete the order forms correctly (telephone number, e-mail address, delivery address)
  2. In case of any doubts or inquiries, please contact us by phone: +48 533 502 610 or e-mail: sklep@zetpol.pl
  3. The Seller undertakes to protect data in accordance with the Personal Data Protection Act of August 29, 1997 (Journal of Laws 1997, No. 133, p. 833).
  4. In controversial matters, the provisions of the Civil Code and other acts and regulations shall apply